For instructions on how to fund your account, see our Help Center article here.
For more information on when deposits will be available, please see our Help Center Article.
Investors can leverage their current Linqto equity by selecting shares as a funding source when making a purchase order, enabling them to invest in new shares with a different company. With this feature you are selling existing holding and you will be able to see how much proceeds will be used, as well as their value per share for the new purchase before executing the trade order. Note that shares are used first for a purchase, and cash in your account can cover any remaining balance.
Orders are executed and settled immediately, so they cannot be canceled or revised once submitted.
We typically only see rejections or returns for ACH and wire deposits.
ACH deposits are most frequently rejected due to insufficient funds, the account not supporting ACH transfers, the account being closed, or the payment being stopped. In the event of a rejection, we will notify you via email.
Wire transfers are typically rejected due to incorrect wiring instructions. Generally we see that the routing number or the Swift/BIC code is used incorrectly. Domestic transfers need to use the account and routing number whereas international transfers need to use the account number and Swift/BIC code. In the event of a rejection, the wire confirmation (which can be received from your bank) will outline all the details used and can be compared to your Linqto wiring instructions.
If you have questions regarding a failed transfer, contacting your bank is the best place to start.
For instructions on how to initiate a sell order, see our Help Center Article here.
Cost basis uses the First In, First Out method. I.e., the oldest shares in your portfolio will be “sold” first.
At present, subject to a 90-day holding period, Linqto offers liquidity for certain companies whereby we offer to redeem your fund shares at a disclosed price. This price is determined based on the company’s current buy price, which may vary from time to time. For these transactions, Linqto charges a one-time redemption fee of 10% or as otherwise indicated. The specific company, the amount of buy-back liquidity available for each company, the buy-back price, and the redemption fee can change without notice. You can view the redemption fee on the trade screen when you enter a redemption order before you confirm.
To withdraw, please navigate to your wallet and select the specific cash account you would like to withdraw from (if you have an entity set up within your account you will see multiple cash accounts). Once within your cash account, click withdraw, make sure that the funds are available for withdrawal, and continue to follow the prompts to complete your request.
If funds were deposited via ACH, they cannot be withdrawn from the platform until 5 business days after settlement. You'll be able to withdraw the funds once you see the "Available For Withdrawal" balance updated within your wallet. Funds deposited via wire transfer or Uphold are settled immediately and therefore can be withdrawn as long as the "Available For Withdrawal" balance is updated.
Please also note, funds must be returned to their original funding source unless it's been over 90 days.
If you have made a deposit but have not purchased on the platform, you will be prompted to contact us to submit the withdrawal request for you.
