We typically only see rejections or returns for ACH and wire deposits.
ACH deposits are most frequently rejected due to insufficient funds, the account not supporting ACH transfers, the account being closed, or the payment being stopped. In the event of a rejection, we will notify you via email.
Wire transfers are typically rejected due to incorrect wiring instructions. Generally we see that the routing number or the Swift/BIC code is used incorrectly. Domestic transfers need to use the account and routing number whereas international transfers need to use the account number and Swift/BIC code. In the event of a rejection, the wire confirmation (which can be received from your bank) will outline all the details used and can be compared to your Linqto wiring instructions.
If you have questions regarding a failed transfer, contacting your bank is the best place to start.
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